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How to use a web browser or PlayStation App to reset a forgotten master account password

If you know your password, please see How to change an account password instead and if you have a sub account please see How to change a sub account password.

  1. Go to the Sony Entertainment Network account sign-in page or select sign-in on the App home page and click on ‘Trouble signing in’? > ‘I forgot my password’.
  2. Enter the requested information.
  3. You will be emailed a secure link which expires 24 hours after it is sent. If the link expires please follow steps 1 and 2 for it to be re-sent.
  4. When you follow the secure link and fill in the requested information, you will be forwarded to a page where you will be asked to choose a new password and confirm it.
  5. You can now sign-in to your account using your new password.

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