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How to use a web browser or PlayStation App to reset a forgotten master account password

If you know your password, please see How to change an account password instead and if you have a sub account please see How to change a sub account password.

  1. Go to the Sony Entertainment Network account sign-in page or select sign-in on the App home page and click on ‘Trouble signing in’? > ‘I forgot my password’.
  2. Enter the requested information.
  3. You will be emailed a secure link which expires 24 hours after it is sent. If the link expires please follow steps 1 and 2 for it to be re-sent.
  4. When you follow the secure link and fill in the requested information, you will be forwarded to a page where you will be asked to choose a new password and confirm it.
  5. You can now sign-in to your account using your new password.

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Before you contact us

To help us assist you please be prepared with your Online ID, Sign-in ID (the email address associated with your account) and the following information:

  • Details of the payment method in use on your account.
  • Serial number of the console used to create or log into your account.
  • Details of a recent transaction (including Order Number, content purchased, price and date of the transaction).

Need to contact us?

You can call us on the following numbers:

Bahrain: +973 650009205
Kuwait: +965 22069109
Qatar: 00800100852
Saudi Arabia: 800850 0828
UAE: 8000 357 03946

We're here to help you. Opening Hours: (Sun-Thu) 10:30 AM – 7:00 PM

We may ask you to provide your PSN account details or console serial number. Please have these handy when you call.

If your country is not listed above, please contact us by email instead.