If you can’t use your passkey, or you’ve forgotten your password or verification information (such as your date of birth), visit the guide below for steps to recover your account.
Try searching for “PlayStation purchase” in all of your email inboxes, including any junk or spam folders. If you find the email address you used to set up the account, recover your account by following the guide below.
Know your username and password, but can't sign in?
Have you verified your sign-in ID (email address)? Search your email inbox for “PlayStation verify” and click the link in the email to verify your sign-in ID.
Is your system software up to date? Select your console for more information.
Turn your console and router off and then on again. If you're using WiFi to connect your console to the internet, try using a wired connection. For more connection troubleshooting, visit PlayStation Repairs.
Try to sign in to Account Management online. If you can't access your account, you may have been suspended. Visit the guide below for more information.
