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How to use a PlayStation 3 to reset a forgotten master account password

Follow these steps

  1. Select your local user account and go to [PlayStation Network] > [Sign-in]. If you have enabled the auto sign-in option or if you are already signed in you will need to sign out by going to [PlayStation Network] > [Account Management] and then pressing (triangle button). If you don't see [Account Management] then you are already signed out.
  2. On the ‘Sign In’ screen select 'Forgot Your Password?' and press (X button).
  3. Enter your Sign-in ID (Email Address) and your date of birth and select ‘Confirm’. You will be emailed a secure link which will expire after 24 hours. If the link expires follow steps 1 to 3 for it to be re-sent.
  4. Follow the secure link on a PC or mobile device and fill in the requested information.
  5. You will be forwarded to a page where you will be asked to choose a new password and confirm it.
  6. You can now sign-in to your account using your new password. 

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Before you contact us

To help us assist you please be prepared with your Online ID, Sign-in ID (the email address associated with your account) and the following information:

  • Details of the payment method in use on your account.
  • Serial number of the console used to create or log into your account.
  • Details of a recent transaction (including Order Number, content purchased, price and date of the transaction).

Need to contact us?

You can call us on the following numbers:

Bahrain: +973 650009205
Kuwait: +965 22069109
Qatar: 00800100852
Saudi Arabia: 800850 0828
UAE: 8000 357 03946

We're here to help you. Opening Hours: (Sun-Thu) 10:30 AM – 7:00 PM AST

We may ask you to provide your PSN account details or console serial number. Please have these handy when you call.

If your country is not listed above, please contact us by email instead.