PlayStation Help PlayStation Help & Support

Tell us the issue Get the solution

 
 
  • Enter your search here
  • My PS4 won't turn on
  • How do I turn on 2-Step Verification?

See if this helps...

2-Step Verification on PS3, PS Vita, PS TV, PSP and Xperia mobile devices

What is 2-Step Verification?

2-Step Verification (2SV) adds an extra layer of account security. When you activate 2SV, you can choose to sign out of PlayStation Network on all your devices, so make sure you know your account password and sign-in ID before switching it on.

When 2SV is activated and you sign in on your PS3, PS Vita, PS TV, PSP or Xperia you are asked for:

Step One: your account sign-in ID (email address), and
Step Two: your Device Setup Password, instead of your usual account password.

You need to authorise your PS3, PS Vita, PS TV, PSP or Xperia on your account to get your Device Setup Password.

How to activate 2SV

You cannot activate 2SV on your PS3, PS Vita, PS TV, PSP or Xperia. You need to activate it on your PS4 or through account management on web browser.

View full article

Most useful articles

Need to contact us?

You can call us on the following numbers:

Bahrain: +973 650009205
Kuwait: +965 22067399
Qatar: 00800100852
Saudi Arabia: 800844 0483 (STC) / 800850 0542 (Non-STC)
UAE: 8000 357 03946

We're here to help you. Opening Hours: (Sun-Thu)
12th August to 16th August: 10:00 – 16:00
19th August onwards: 8:00 – 16:30

We may ask you to provide your PSN account details or console serial number. Please have these handy when you call.

If your country is not listed above, please contact us by email instead.