PlayStation Help PlayStation Help & Support

 
 

See if this helps...

Unauthorised transactions and compromised account

What do I do if I don’t recognise a transaction?

If you do not recognise one of your charges check your PlayStation Store transactions - you may find that the payment is for a forgotten purchase.

If you still don’t recognise the purchase, please check the other explanations below before contacting us.

View full article

Need to contact us?

Call us on 8007669

We're here to help you. Opening Hours: (Sat-Thu) 9:00 AM – 6:00 PM

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.