Updated January 15 2019

How to set up 2-Step Verification for PlayStation Network log in

Find out how to set up and deactivate 2SV, where to find 2SV backup codes and how to recover an account after losing a 2SV mobile number.

Always make a note of your 2SV backup codes.

What is 2-Step Verification?

When signing in on a PS4 system with 2SV activated, a player will be asked to:

  1. Enter their account password and Sign-in ID (email address).
  2. Enter the verification code that was sent to the account’s registered mobile phone number*.

* The verification code is valid for 10 minutes after your sign-in attempt. If your code has expired select [Resend Code] from the sign-in screen to receive a new code.

When will I use 2SV?

Accounts will usually remain signed in, however, you will be sent a verification code if:

  • you are signing in for the first time after switching on 2SV,
  • you manually sign out of your PS4 and want to sign back in,
  • you reset your account password,
  • you change your Sign-in ID (email address).
 
 

I have lost my verification information. How can I recover my account?

If you do have lost your 2-Step Verification phone number or the 2SV backup codes, please visit the guide below for steps to recover your account.

How do I set up 2-Step Verification?

Select a device below to set up 2-Step Verification.

  1. Go to  [Settings] > [Account Management] > [Account Information] > [Security] > [2-Step Verification] > [Set Up Now].
  2. Carefully enter your mobile number and select [Add].
  3. You will receive a verification code by text — enter the code into the PS4 verification section to authorise your mobile number. Select [Activate] to switch on 2SV.
  4. Record your Backup Codes: [Settings] > [Account Management] > [Account Information] > [Security] > [2-Step Verification] > [Backup Codes].
  1. Go to account management on a connected device.
  2. Next to 2-Step Verification, select [Edit] > [Activate] > [Continue].
  3. Enter a mobile number or select an existing one – you will be sent a 6 digit verification code.
  4. Enter the code and select [verify].
  5. Make a note of your Backup Codes –  shown below.
 
 

How do I turn off 2-Step Verification?

PS4: go to  [Settings] > [Account Management] > [Account Information] > [Security] > [2-Step Verification] > [Status - Inactive].

Web browser: sign in to account management > [Security] > 2-Step Verification [Edit] > [Deactivate] > [Continue].

 
 

Where can I find my 2SV backup codes?

If you lose access to your 2SV mobile number, a backup code will allow you to access your account. Without these codes, you will need to prove your identity to recover your account.

  1. Go to account management on a connected device and select the [Security] tab.
  2. Select [Backup Codes]. Store the backup codes in a safe place.
 
 

Does 2SV work with PS3 and PS Vita/TV?

For PS3 and PS Vita/TV, 2-Step verification uses a device password. For more information, visit the guide below.