Updated March 29 2019

How to keep your account safe and secure on PlayStation Network

Here are some simple steps to ensure that your account, payment details and personal information remain secure.


Choose a safe password

Unique: Making sure all of your passwords are completely different will decrease your risk of having all accounts compromised through one security breach.
Strong: Use a sentence or phrase to create your password. Remember to include numbers, upper and lower-case letters, as well as symbols (e.g. ‘$’ or ‘%’).
Hard to predict: Your password should not involve any information about yourself — birthday, primary school etc.
Repeat passwords: Adding a slight variation to a repeated password will not fool seasoned hackers. Make sure each password is unique.
Simple: A single word is far easier to guess than a phrase, and common passwords like “password” are extremely simple to crack.
Personal info: The name of your first pet, for example, is an easily hackable password.

Add 2-Step Verification (2SV) to your account

Adding 2SV to your account creates an extra barrier against hackers. With 2SV active, you will be asked to verify log-in attempts through your mobile phone (or a device password for PS3 and PS Vita), preventing anyone from getting into your account.

Never share your details with anyone

This counts for everyone you interact with on PSN: not even your best friend or someone claiming they work for PlayStation.

To avoid unintentionally sharing your account details when you sign in on someone else’s console, make sure to sign out correctly at the end of the session.

Avoid scam websites

If it sounds too good to be true, it probably is. The internet is full of websites offering free virtual currency (Fifa points V-Bucks etc.) in exchange for some personal information. These sites are created and operated to gather your information and gain access to your account, payment information and personal information. Never share account information with these sites — if you have ever been on one of these sites, it is highly recommended that you change your passwords.

Don’t log in on shared devices

Logging in to PSN from cyber cafes, libraries, public PlayStation systems etc. poses a security threat. Only log in on systems controlled by people you trust, otherwise your information could be stolen without your knowledge.

React quickly

If you are notified of a transaction you don’t recognise, receive a password reset email that you did not request, or see any other suspicious activity surrounding your account — change your passwords as soon as possible. If you believe that your account has been compromised, please follow the steps on the Compromised account FAQ.