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How to deactivate a PlayStation Portable system

To deactivate your PSP on your PSP:

  1. Connect your PSP to the internet (you can find full instructions for this here) and go to [PlayStation Network] > [Account Management] on the XMB™ Menu and press (X button). You may need to sign in if you are not already signed in.
  2. Go to [System Activition] and press (X button).
  3. Select the type of content you want to deactivate on your PSP - Game or Video - and press the (X button).
  4. Select 'Deactivate' and press the (X button).
  5. Your device is now deactivated for the selected content type.

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Before you contact us

To help us assist you please be prepared with your Online ID, Sign-in ID (the email address associated with your account) and the following information:

  • Details of the payment method in use on your account.
  • Serial number of the console used to create or log into your account.
  • Details of a recent transaction (including Order Number, content purchased, price and date of the transaction).

Need to contact us?

You can call us on the following numbers:

Bahrain: +973 650009205
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We're here to help you. Opening Hours: (Sun-Thu) 10:30 AM – 7:00 PM AST

We may ask you to provide your PSN account details or console serial number. Please have these handy when you call.

If your country is not listed above, please contact us by email instead.