Updated August 10 2017
How to use a PlayStation 4 to change a known master account password
This article is about changing a SEN account password if you know it.
IMPORTANT - To change your password you need the following:
- Your correct SEN account password.
- Your Sign-in ID (email address)
If you do not have your Sign-in ID please contact us for help and if you do not have your password reset it using the instructions provided here.
How do I change my password?
- Select your local user account and press up on the control pad to access the Function menu and go to
[Settings] > 
[PlayStation Network] > [Account Information] > [Password] and press 
(X button). - Enter your password.
- Choose a new password and select ‘Continue’.
- You can now sign-in to your account using your new password.
Having problems changing your password?
- This may be because you have lost internet connection or because PlayStation Network is currently undergoing maintenance. Check your internet connection and check for maintenance here.
- If you have not changed your password, but receive an email notifying you that you have, contact us as soon as possible.