How to use a PlayStation 4 to change a known master account password

If you have forgotten your password, please see How to reset a forgotten master account password instead and if you have a sub account please see How to change a sub account password.

IMPORTANT - To change your password you need the following:

• Your correct SEN account password.
• Your Sign-in ID (email address)

If you do not have your Sign-in ID please contact us for help and if you do not have your password reset it using the instructions provided here.

If you are under 18

You are not allowed to have a master account. You need to ask your parent or guardian to contact us for help.

How do I change my password?

1. Select your local user account and press up on the control pad to access the Function menu and go to [Settings] > [PlayStation Network] > [Account Information] > [Password] and press (X button).
2. Enter your password.
3. Choose a new password and select ‘Continue’.
4. You can now sign-in to your account using your new password.

Having problems changing your password?

• This may be because you have lost internet connection or because PlayStation Network is currently undergoing maintenance. Check your internet connection and check for maintenance here.
• If you have not changed your password, but receive an email notifying you that you have, contact us as soon as possible.