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Web: Update personal information on your PSN account

You can change most of the information you provided when you set up your Sony Entertainment Network account. However, there are some details that cannot be changed. Please see the table below for more information:

You cannot change:

You can change:

  • Online ID
  • Country/region
  • Date of birth
  • First and last names
  • Sign-in ID
  • Address
  • Language (on PlayStation systems only)
  • Gender

How to change your account details

  1. Click here and sign in for the account management site.
  2. Go to the Account tab and select [Account Details] on the left of the page, make the required changes and select 'Save'.

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Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.