PlayStation Help PlayStation Help & Support


See if this helps...

How to verify a new PSN account

When you set up a PlayStation Network account, a verification email will be sent to the Sign-in ID email address associated with that account. Simply click on the link in the email to verify your PSN account.

Why can’t I find the verification email?

If you are having trouble finding the verification email, there are a few troubleshooting steps to try:

  • Search for in all of your mailboxes, including any spam or junk folders.
  • On your PlayStation system, head to the Account Management section and double check that the Sign-in ID email address is correct. If the address is incorrect, follow the steps at the bottom of the page.
  • Visit the PSN network status page. If any of the services are experiencing network issues, this may be the reason for a delay in the verification process.

How long will it take for the verification email to arrive?

Verification emails are automatic and should arrive shortly after you register a PSN account. During periods of heavy traffic there may be delays in the verification process.

If you have not received the verification email within 24 hours, try signing in to your account and re-sending the verification email. If you’re certain the email address is correct and you still haven’t received the email after another 24 hours, please contact PlayStation Support.

View full article

Need to contact us?

You can call us on the following numbers:

Bahrain: +973 650009205
Kuwait: +965 22067399
Qatar: 00800100852
Saudi Arabia: 800844 0483 (STC) / 800850 0542 (Non-STC)
UAE: 8000 357 03946

We're here to help you. Opening Hours: (Sun-Thu)
12th August to 16th August: 10:00 – 16:00
19th August onwards: 8:00 – 16:30

We may ask you to provide your PSN account details or console serial number. Please have these handy when you call.

If your country is not listed above, please contact us by email instead.