PlayStation Help PlayStation Help & Support

 
 

Due to staff availability, customers may experience delays or disruptions in their ability to contact PlayStation Support.
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How to update personal information on your account

  1. Sign in to account management.
  2. Select [Basic Account Information] on the left side menu.
  3. Click [Edit] next to the information you want to change.
  4. Click [Save] to confirm your changes.
  1. Go to [Settings] > [Account Management] > [Account Information].
  2. Select the information you want to change and enter your sign-in information.
  3. Once you have made your desired changes, select [Confirm] to save them.
  1. Go to [PlayStation Network] > [Sign in] > [Account Management] > [Account Information].
  2. Select the detail you want to change and enter your account password.
  3. Once you have made your desired changes, select [Save].
  1. Go to [Settings] >  [PlayStation Network] > [Account Information] or [Profile].
  2. Make the required changes and select 'Confirm'.

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Before you contact us

To help us assist you please be prepared with your Online ID, Sign-in ID (the email address associated with your account) and the following information:

  • Details of the payment method in use on your account.
  • Serial number of the console used to create or log into your account.
  • Details of a recent transaction (including Order Number, content purchased, price and date of the transaction).

Need to contact us?

You can call us on the following numbers:

Bahrain: +973 650009205
Kuwait: +965 22069109
Qatar: 00800100852
Saudi Arabia: 800850 0828
UAE: 8000 357 03946

We're here to help you. Opening Hours: (Sun-Thu) 12:00 AM – 7:00 PM

We may ask you to provide your PSN account details or console serial number. Please have these handy when you call.

If your country is not listed above, please contact us by email instead.