PlayStation Help PlayStation Help & Support


See if this helps...

PS VR: How get the best experience

If you think the headset or controller lights aren’t tracking correctly:

  1. Long press the PS button on your DualShock 4 controller to open the Quick Menu.
  2. Select [Adjust PlayStation VR] > [Confirm Your Position]. Bright lights show up as dark colours on this screen so you can switch them off or move them.
  3. If you are still experiencing tracking problems, see our Tracking Issues article for more help.

PlayStation Camera set up

  • Place the camera in a vibration-free location.
  • Place your PlayStation Camera (PS Camera) about 1.4m (4’7”) from the floor.
  • If you are using PlayStation Move motion controllers, try placing your PS Camera slightly higher than 1.4m (4’7”), as this can sometimes improve tracking. Try placing it on top of your TV screen.
  • Stand or sit about 1.4m - 2m (4'7" - 6’) away from the PS Camera and play directly in front of it.
  • Make sure the PS Camera can see the VR headset to stop ‘Out of Play Area’ messages. Long press the PS button on your controller to open the quick menu and go to [Adjust PlayStation VR] > [Confirm Your Position] and re-centre yourself in the play area.
  • Try to reduce colours in the play area that match the colours of the lights on the VR headset (blue), DualShock 4 wireless controller (red, magenta and cyan) and PS Move motion controllers (red and magenta). This includes wearing clothes in contrasting colours to make sure the lights can be picked up.
  • If the colour of the light on your controller is not being picked up go to the PS4 home screen and go to [Settings] > [Devices] > [PlayStation VR] > [Tracking Lights] > [Controllers] and press (X button) on any controllers you want to check. Your PS4 will check to find out if another colour will be picked up better by the PS Camera.
  • If your DualShock 4 wireless controller is connected to your PS4 system with the charging cable, this can sometimes interfere with the PlayStation Camera's view of the light bar. Play wirelessly to stop this issue.
  • Make sure the lenses are clean using the supplied microfiber cloth.

VR Headset

  • Make sure the lenses are clean using the supplied microfiber cloth when you start a new game session or switch player.
  • If you notice that the image is not clear during play, long press the PS button on your DualShock 4 wireless controller to open the Quick Menu and pause gameplay. Select [Adjust PlayStation VR] > [Adjust Headset Position] and move the headset until the image is clear.
  • Adjust the brightness of the PS VR Headset in the same menu before play. This won’t affect the brightness of your TV display.

View full article

Need to contact us?

You can call us on the following numbers:

Bahrain: +973 650009205
Kuwait: +965 22069109
Qatar: 00800100852
Saudi Arabia: 800850 0828
UAE: 8000 357 03946

We're here to help you. Opening Hours: (Sun-Thu) 10:30 AM – 7:00 PM AST

We may ask you to provide your PSN account details or console serial number. Please have these handy when you call.

If your country is not listed above, please contact us by email instead.