Updated 20 Φεβρουαρίου 2017

General solutions to problems downloading content to PlayStation 4

This article takes you through the most common ways to fix an issue with downloading PlayStation Store content before showing you how to resolve more specific problems.

What might stop my content from downloading and how do I fix it?

  1. Incorrect account requesting download

Sign in to the PlayStation Network account that made the purchase and try the download again.

 
 
  1. Issues with your local network

Check your connection and resolve any problems and check that your firewall settings are not stopping the download.

  1. The PlayStation 4 is not activated on your account

If you are downloading content to this PlayStation 4 system from your PlayStation Network account for the first time, you may need to activate the system as your Primary system. Make sure by activating it and check that you have not reached the device activation limit before attempting the download.

 
 
  1. Make sure your PlayStation 4 has enough HDD space

Check the size of the file you are downloading on PlayStation Store and make sure there is enough spare HDD by checking system storage

  1. Make sure your PlayStation 4 software and firmware is up to date.

Check here for the most recent system software update, check the system software version on your PS4 by going to  [Settings] > [System Software Update] and download the update if needed.

 
 
  1. Issues with PlayStation 4 connectivity while game is in progress

Occasionally your connection may be interrupted if you are playing while waiting for the download. Stop play until the download is complete.

None of the fixes listed above helped – what can I do next?

You may be experiencing a less general issue that needs to be fixed in a particular way. Select the problem from the list below to go to more ways to fix it.

  • Content is visible in the PlayStation 4 library but it cannot be launched
  • Content is not shown in PlayStation 4 Library
  • Problems with play as you download
  • A pre-order did not download