PlayStation Support

PlayStation®5

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PS5 set up & features
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PS5 set up & features

Set up

Remove the covers when installing an M.2 SSD, attaching a disc drive, or when replacing your covers.

Replace PS5 cover

Find out how to attach a disc drive to your PlayStation®5 console. Please note, the disc drive is compatible only with PS5® consoles (CFI-2000 model group - slim).

Attach disc drive
  1. Insert one end of the HDMI cable into the HDMI OUT port on the rear of the PS5™ console.
  2. Insert the other end of the HDMI cable into the HDMI input on your display device.
  3. Insert the power cable into the AC IN connector on the rear of the PS5.
  4. Safely insert the power plug into a mains electrical outlet.
Connect a PS5 console to a display
  1. Go to Settings > Network > Settings > Set up Internet Connection.
  2. Select your connection type and enter the network security information.
Set up internet on PS5 console

Your PS5™ console detects the capabilities of your TV and automatically selects the best available resolution. You can change your resolution using the PS5 console video output settings.

  1. Go to Settings > Screen and Video.
  2. Select Video Output.

From here you can view your Video Output Information or change your video output settings.

Change resolution

Configure your controller settings on your PlayStation®5 console when you want to customize settings such as the controller's speaker volume or vibration intensity.

Adjust controller settings

Want a faster way to enter text? Connect your USB or Bluetooth® keyboard to your PS5™ console. 

  1. Go to the home screen and select Settings > Accessories. 
  2. Select Other Accessories to find the following settings for your keyboard: 

Select a keyboard language
Some languages have multiple input methods. 

Key Repeat (Delay)
Select how long it takes for a character to start repeating when you press and hold the corresponding key. 

Key Repeat (Rate)
Select how fast a character repeats when you press and hold the corresponding key. 

  • For information about device compatibility and use, refer to the instructions included with your device. Not all devices work with your console. 
  • You can also configure these settings by selecting Accessories in the control center.
Set up keyboard on PS5

Select items on your screen with ease by using your USB or Bluetooth® mouse with your PS5 console.

  1. Go to Settings > Accessories.
  2. Select Other Accessories to find the following settings for your mouse:

Type
Select left-handed or right-handed use.

Pointer Speed
Select how fast the pointer moves.

  • For information about device compatibility and use, refer to the instructions included with your device. Not all devices work with your console.
  • You can also select Accessories from the control center to change these settings.
Set up a mouse on PS5
Support video: PS5 console recommended settings
Support video: Transferring data from your PS4 console to your PS5 console

Captures and broadcasts

  1. Press the create button on your controller to open the create menu.
  2. Select one of the following options to capture or share your gameplay.

A ) Recently created
Select the thumbnail to open the Recently created card. You can view up to 15 of your most recent screenshots and video clips.

B ) Capture methods
Save Recent Gameplay, Take Screenshot, Start New Recording.

C ) Broadcast
Jump right into a broadcast from the create menu.

D ) Share Screen
Stream your gameplay to members of your party. 

E) Capture Options
Change the format and resolution of your screenshots or video clips. You can include your mic's audio as well as your voice chat audio. If you have a compatible display, you can also enable 4K recording.

Capture gameplay and screenshots on PS5 consoles
  1. Press the create button and select Broadcast.
  2. Select the streaming service you'd like to broadcast with.
  3. Enter your broadcast information.
    When you want to include video from your camera or audio from your party, select Broadcast Options, and then customize how you broadcast.
  4. When you're all set, select Go Live, and your broadcast starts.
    The broadcast card appears in the control center.
Broadcast on PS5 consoles
  • Use Share Screen to let other players in a party watch your gameplay in real-time as if you're all in the same room.
  • With Share Play, your game screen appears on another player's screen. Both of you can enjoy the same game, regardless of who owns it. 
  • To start Share Play, you need to be a PlayStation®Plus member.
Share Play and Share Screen

Manage storage

You can transfer (copy) data from a PlayStation®4 console or another PlayStation®5 console to your PS5™ console.

Transfer data

Once installed in the PS5 console, M.2 SSD storage can be used to download, copy, and launch PS5 and PS4 games, as well as media apps. This allows you to increase the storage space available to you on your PS5 console. You can freely move games between the PS5 console’s storage, a connected USB extended storage device and the added M.2 SSD storage.

Install M.2 SSD
  1. Go to your Game Library, highlight the data you want to move, press the options button, and then select Move Games and Apps.
    If you're using both M.2 SSD storage and USB extended storage, go to the Items You Can Move to USB Extended Storage tab. 
  2. Select Move. 

To play your PS5 games, you need to copy game data from your USB extended storage back to your PS5 console storage. To do this, go to your games home and select Game Library. From the Your Collection tab, you can find the games that are only saved on your USB extended storage drive labeled USB Extended Storage. Highlight the game you want to copy back, press the options button, and then select Copy. You can play PS4 games directly from USB extended storage.

USB extended storage

When you format a USB drive, any data saved on the drive is erased. Data erased this way cannot be recovered, so be careful and make sure you do not erase important data.

USB drives that you used as USB extended storage on your PS4™ console don’t need to be re-formatted.

USB extended storage
  1. Go to your Game Library, highlight the data you want to move, press the options button, and then select Move Games and Apps.
    If you're using both M.2 SSD storage and USB extended storage, go to the Movable to USB Extended Storage tab.
  2. Select Move
  • To play your PS5 games, you need to copy game data from your USB extended storage back to your PS5 console storage. To do this, go to your games home and select Game Library. From the Installed tab, you can find the games that are saved on your USB extended storage. Highlight the game you want to copy back, press the options button, and then select Copy to save it to your console storage.
  • You can play PS4 games directly from USB extended storage.
USB extended storage
Support video: M.2 SSD Installation for PS5 Console
Support video: Transferring data from your PS4 console to your PS5 console

Remote Play
Support video: Remote play using a PS5 console

You’ll need the following to use PS Remote Play:

  • Android™ smartphone or tablet, iPhone, or iPad
    For details about system requirements, go to Google Play™ or the App Store.
  • PS5™ console or PS4™ console
    Always update your console to the latest version of the system software.
  • An account for PlayStation™Network
    Use the same account that you use for your console. If you don’t have an account, you’ll need to create one first.
  • High-speed internet connection
    As a standard, we recommend a high-speed connection with upload and download speeds of at least 5 Mbps. For best performance, we recommend a high-speed connection with upload and download speeds of at least 15 Mbps.
  • You can connect a DualSense™ wireless controller or DUALSHOCK®4 wireless controller to supported mobile devices for use with PS Remote Play. Please visit the guides below for more information.
  • To use voice chat, you'll need a microphone, such as the built-in microphone on your mobile device.
Learn more

Using the PS Remote Play app, you can control your PlayStation®5 console or PlayStation®4 console from a PC or Mac connected to a high-speed network. Check your PC or Mac meets the requirements and then follow the steps below to set up Remote Play.

PlayStation Remote Play on PC and Mac

With PlayStation Portal™ remote player, you can control your PlayStation®5 console remotely wherever you have a high-speed internet connection.

Remote Play on PS Portal

The minimum required connection speed for Remote Play is 5 Mbps for both upload and download. Follow the steps below to check that your connection meets these requirements.

Troubleshoot Remote Play connection issues

Find out how to resolve issues with your PlayStation Portal™ remote player.

Troubleshoot issues on PS Portal

Media Player

Find out which disc and file formats are supported on PlayStation®5 consoles.

Media Player

Accessibility

Learn how to customize your controller settings, set up display zoom, and enable closed captions using accessibility settings on PlayStation®5 consoles.

  1. Go to the home screen and select Settings > Accessibility.
  2. Select an accessibility setting to enable or adjust it.
Accessibility settings
  1. Go to your Games home and select PlayStation Store. 
  2. Select a game to open the game hub.
  3. Press the triangle button or select the side panel to view the accessibility features for the game.
Accessibility settings

Closed captions transcribe what's being spoken on the screen and provide text for audio cues when viewing certain content. 

  1. Go to Settings > Accessibility > Closed Captions. 
  2. Turn on Display Closed Captions.
Accessibility settings

Find out how to set up and charge your Access™ controller for PlayStation®5 consoles.

Connect an Access controller

Find out how to set up and use Access controller profiles to suit your play style.

Set a profile

Find out how to configure and mount your Access controller for PlayStation®5 consoles.

Set a profile
Support video: PS5 console accessibility settings
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PS5 troubleshooting
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PS5 troubleshooting

Troubleshoot

  1. Connect your PS5™ console directly to your TV/display's HDMI port.
  2. Removing all other audio or video devices may resolve picture or sound issues.
  3. Verify that the TV/display is on the correct channel. Confirm that your TV/display system software is up to date and that the firmware has the latest version. Refer to the manufacturer's user manual for any additional settings that may need to be enabled to support high-resolution signals.
  4. Try using a different HDMI cable.
  5. Try using a different HDMI port.
Still having issues?
  1. Go to the home screen and select Settings > Sound.
  2. Select Audio Output and then adjust one of the following settings.
  • Audio output settings
  • TV audio settings
  • AV Amplifier audio settings
  • Compatible headphones settings
  • General audio settings
Learn more

Your PS5™ console detects the capabilities of your TV and automatically selects the best available resolution. You can change your resolution using the PS5 console video output settings. 

  1. Go to Settings > Screen and Video. 
  2. Select Video Output. From here you can view your Video Output Information or change your video output settings.
Learn more
  1. Press and hold the power button for three seconds to turn off your PS5 console, then remove all cables and devices from the console.
  2. Place the console on a soft cloth on a flat surface and remove the base.
  3. Position the console so the screw hole for the base is facing you, the PS logo is facedown, and the disc slot is on your left side.
  4. Place your palms near the top corners and grip the edge of the cover. Gently pull the cover up and toward yourself. You may hear a click.
    The cover lifts away.
  5. With the cover removed, look for black rings on the optical drive, including a circle of black plastic film. You can remove this film, or push through it to reach the screw it is covering. (Newer consoles may not have this plastic cover).
  6. Using a #1 Phillips or a cross-hatch screwdriver, turn the screw CLOCKWISE until the full disc is almost completely visible.
  7. Gently remove the disc. Do not forcibly pull the disc from the optical drive.
  8. Replace the bottom cover by positioning it slightly away (about 2cm or 3/4 inch) from the top edge and sliding it back into place.
    You hear an audible click when the cover is secured.
  9. Reconnect all cables and turn on the console.
Learn more

The power indicator on PlayStation®5 consoles and PlayStation®4 consoles shows colors to indicate a status or error.

Learn more

Additional troubleshooting

  1. Turn off your console by holding the power button for three seconds.
  2. The power indicator blinks for a few moments before turning off.
  3. Once the console is off, press and hold the power button again.
  4. Release it after you hear the second beep — one beep sounds when you first press, and another seven seconds later.
  5. Connect the controller with the USB cable and press the PS button on the controller.
Safe mode troubleshooting
  1. Restart PS5
    Ends Safe Mode and restarts the PS5 console normally.
  2. Change Video Output
    Select Change Resolution or Change HDCP Mode. These options can be helpful when troubleshooting issues with blank screens. 
  3. Repair Console Storage
    This option does not erase data. Try this option if your PS5 console does not start up properly or you are having storage issues.
  4. Update System Software
    Allows you to update the PS5 system software via direct download or a USB storage drive.
  5. Restore Default Settings
    Restores the PS5 console to the default factory settings. Restoring default settings won’t delete content on console storage such as games, apps, screenshots, video clips, and saved data. 
  6. Clear Cache and Rebuild Database
    Select Clear System Software Cache if you’re experiencing system feature issues or performance drops.
    Select Rebuild Database to scan the drive and create a new database of all content on the system. This option is useful if you’re experiencing system feature issues or a game icon remains on Home after it has been deleted.
  7. Reset PS5
    Deletes all user data and restores the PS5 console to its original state.
  8. Reset PS5 (Reinstall System Software)
    Deletes all user data and removes PS5 system software.
Safe mode troubleshooting

Please visit the PlayStation Repairs diagnostic tool for further steps and to arrange a repair.

PlayStation Repairs

Learn about error codes on PS5 consoles and how to resolve them.

Error code hub
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PS5 software updates
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PS5 software updates

Update system software

To allow auto-downloads and updates, set your console to stay connected to the internet when in rest mode and install update files automatically. Enable automatic downloads and make sure to leave your console in rest mode when not in use.

Set up auto updates
  1. Go to Settings > System.
  2. Select System Software > System Software Update and Settings.
    Update Available appears if a newer version is available.
  3. Select Update System Software to update.
PS5 system software update

For the best PlayStation experience, make sure your PlayStation®5 console system software is always updated to the latest version.

PS5 system software update

Troubleshoot system software

Reinstalling the system software on your PS5 console will delete all of the data on your PS5 console. This process is often referred to as a "factory" reset, or "hard" reset.

Reinstall PS5 system software

If your PlayStation® console has been offline for a long time, or a system software update has failed, you may need to update the PlayStation 'firmware' manually in safe mode.

Safe mode troubleshooting
Support video: Reinstalling PS5 System Software
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Manuals

Manuals

Find a manual for your PS5 console, DualSense controller or another device.

Manuals for PS5 consoles

Find warranty information for your consoles and devices.

Warranty for PS5 consoles