How to cancel a service subscription using PlayStation 4

This article explains when you can cancel a subscription and how to do it using your PlayStation 4.

When to cancel your subscription:

You can cancel your subscription renewal payments while your membership is active up to 24 hours before the renewal date.

If you cancel the subscription less than 24 hours before it is due to renew, you are likely to be charged for the next subscription period. In this case you will retain access to the subscription service until the next renewal date.

How to cancel a subscription

  1. Select your local user account press up on the control pad to access the Function menu and go to [Settings] > [PlayStation Network] > [Account Information] > [Services List] and press (X button) to show all service entitlements.
  2. Select the current membership and press (X button).
  3. Select ‘Cancel Automatic Renewal’ and press (X button).
  4. You can ‘Restart Automatic Renewal’ before the expiry date of the current subscription period if you change your mind using the same method.

If you prefer, you can cancel your subscription by contacting us.


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