This is useful in case you want to activate a new device, but you have reached the activation limit for the type of device.
You can deactivate your PlayStation 4 on the PlayStation 4 itself. You cannot deactivate it using PlayStation 3, PS Vita, PS TV or PSP.
You can deactivate your PlayStation 4 for Game using a PC/Mac connected to the internet.
You can use a PC, Mac or mobile device connected to the internet to remotely deactivate Game content on all of your PlayStation systems at once. This is helpful if you no longer have access to your PlayStation system to deactivate it.
You can reach Account Management in a number of ways:
Tap [PlayStation Store] on the home screen and go to [Online ID] > [Account Settings].
Go to PlayStation®Store. Sign in, go to your Online ID at the top of the page and click [Account Settings].
Click here and sign in for the account management site.
You can only perform this deactivation once every 6 months, so please deactivate your PlayStation systems using one of the methods above if possible.
If this does not immediately deactivate your system and you find you still cannot make your purchase shut your system down and restart it. This will usually correct the issue.
If you do not have access to PC, Mac or mobile device connected to the internet or if you need to remotely deactivate your devices for Video please contact us for further assistance.