Sub account holders cannot change their password if it has been forgotten; the master account can use web browser/PlayStation App to change the sub account password.
If you have a sub account and you know your password, follow these steps to change it:
You can reach Account Management in a number of ways:
Tap
[PlayStation Store] on the home screen and go to
[Online ID] > [Account Settings].
Go to PlayStation Store. Sign in, go to your Online ID at the top of the page and click [Account Settings].
- Account Management website
Click here and sign in for the account management site.
- Select the Account tab and click on the Account Details link on the left of the screen.
- Click Change Password in the ‘Security’ section of the ‘Account Details’ page.
- Choose a new password and confirm it.
- You can now sign-in to your account using your new password.
Having problems changing your Password?
- This may be because you have lost internet connection or because PlayStation Network is currently undergoing maintenance. Check your internet connection and check for maintenance.
- If you receive an email notifying you that the sub account password has changed, check with the associated account holder and contact us if neither of you changed the password.