By purchasing, downloading or using the software product (“Software”), you agree to the terms of this Software Product License Agreement (“Agreement”). This Agreement is between PlayStation Mobile Inc. and you for mobile games, and PlayStation PC LLC and you for PC games (PlayStation Mobile Inc. or PlayStation PC LLC, “SIE”). If you do not agree to the terms of this Agreement, do not purchase, download or use the Software. Please read this entire Agreement, which governs your use of the Software.

Your use of the Software is also subject to the PlayStation Privacy Policy.

IF YOU ARE A UNITED STATES RESIDENT OR A RESIDENT OF A COUNTRY IN NORTH, CENTRAL OR SOUTH AMERICA, TO THE FULLEST EXTENT PERMITTED BY LAW, THIS AGREEMENT CONTAINS A BINDING INDIVIDUAL ARBITRATION AND CLASS ACTION WAIVER PROVISION IN SECTION 9 THAT AFFECTS YOUR RIGHTS UNDER THIS AGREEMENT AND WITH RESPECT TO ANY "DISPUTE" (AS DEFINED IN SECTION 9) BETWEEN YOU AND A SONY ENTITY (AS DEFINED IN SECTION 9). YOU HAVE A RIGHT TO OPT OUT OF THE BINDING ARBITRATION AND CLASS ACTION WAIVER PROVISIONS AS DESCRIBED IN SECTION 9.

1. GRANT OF LICENSE

The Software is licensed to you, not sold.  SIE grants to you a limited, non-exclusive license to use the Software for personal use on the system or device for which it was purchased. The license grant in this section is only effective after the SIE-authorized release date of the Software. Any rights in the Software not explicitly granted to you in this license are reserved by SIE, including rights to all intellectual property contained in the Software. This license does not include the right to, and as a condition of this Agreement, you agree not to (a) rent, lease or sublicense the Software or make it available on a network to other users without the express prior written consent of SIE; (b) modify, adapt, translate, reverse engineer, decompile or disassemble the Software; (c) create derivative works from the Software; (d) create or make available unauthorized mods; or (e) copy, publicly perform or broadcast the Software without the express prior written consent of SIE.

2. UPDATES, ONLINE SERVER SUPPORT, AND SOFTWARE AVAILABILITY

This Agreement will apply to all Software updates, including all downloadable content for the Software. SIE may, by automatic update or otherwise, modify the Software at any time for any reason. If the Software uses online servers, SIE makes no commitment to continue to make those servers available and may terminate online features at any time.

3. INTERNET CONNECTION

Some Software features may require an internet connection, which you must provide at your expense. You are responsible for all costs and fees charged by your internet service provider related to the download and use of the Software.

4. CODE OF CONDUCT

When you use the Software you agree that you (and your child, if applicable) will follow the Code of Conduct set forth below.

• Do not organize hate groups or use or promote hate speech.
• Do not threaten, harm, bully, harass, troll, or stalk anyone, or encourage anyone to do so.
• Do not create, upload, stream, or share any images, audio, or other content or communication that is racist or offensive to any ethnicity, gender identity, sexual orientation, nationality, or religion, or that disparages anyone based on their mental or physical ability, appearance, or other personal trait.
• Do not create, upload, stream, or share messages, images, audio, or other content or communication that is lewd or contains graphic sexual content or abhorrent violent material.
• Do not engage in, threaten, or promote illegal activity, terrorism, or acts of violence or self-harm.
• Do not defame or spread lies about anyone, or create, alter, upload, stream, or share images or audio of another person without their consent.
• Do not reveal personal information (such as phone numbers, email addresses, IP or MAC addresses, or real-world addresses) about yourself or another person.
• Do not manipulate or inflate usage of the Software or disrupt the normal flow of chat or gameplay.
• Do not share, buy, sell, rent, sub-license, trade, transfer, phish for, or harvest any accounts, account details, or other account credentials.
• Do not cheat, or use any bugs, glitches, vulnerabilities, or unintentional mechanics in the Software to get an advantage or to gain unauthorized access to the Software.
• Do not upload, post, stream, or transmit any content that contains any viruses, worms, spyware, time bombs, or other computer programs that may damage, interfere with, or disrupt the Software.
• Do not use, make, or distribute unauthorized software or hardware, including non-licensed peripherals and cheat code software or devices that circumvent any security features or limitations included on or in the Software or take or use any data from the Software to design, develop, or update unauthorized software or hardware.
• Do not attempt to hack or reverse engineer any code or equipment used on or in connection with the Software, or attempt to modify the online client, disc, save file, server, client-server communication, or other parts of the Software or its content.
• Do not cause disruption to or modify or damage any account, system, hardware, software, or network connected to or provided by the Software for any reason, including for the purpose of gaining an unfair advantage in the Software.
• Do not send SPAM, or upload or share content that is commercial in nature, such as advertisements, solicitations, promotions, and links to web sites.
• Do not upload or share content that could be harmful to SIE or its affiliates or their licensors, or players, such as any code or virus that may damage, alter, or change any property or interfere with the use of the Software.
• Do not engage in, promote, or facilitate activity that infringes the rights of any third party, or violates any law or regulation, or contractual or fiduciary obligations.
• Do not steal anyone’s identity, impersonate anyone, or engage in fraudulent, deceptive, or misleading practices.
• Do not create an account profile or online ID for the Software that violates this Code of Conduct.
• Do not submit false grief reports or otherwise abuse the grief reporting system.
• Do not be rude to, or abuse or threaten, our employees, agents or representatives.

Violations of our Code of Conduct may result in moderation action taken against your account. We may also notify law enforcement (or another appropriate government agency) if the breach involves a threat to the life or safety of yourself or others, or any other activity that we believe to be unlawful. 

We are not responsible for monitoring or recording any activity or communications on the Software, although we may do so in order to investigate violations of or enforce this Agreement, or to protect the rights and property of SIE, its partners, and customers. If you witness or experience any violation of this Code by another player, please report them immediately, using our grief reporting tools or customer support. We are not liable for any violation of this agreement by you or by any other Software user.

5. USER GENERATED CONTENT.

We may provide functionality that allows you to create, post, or transmit content such as text, messages, comments, screenshots, pictures, photographs, voice, music, videos, streams, gameplay and game-related information, and other materials created by you or others, or shared by you or others, via the Software or select third-party services (“UGC”). By using such functionality, you grant SIE a royalty-free, perpetual, irrevocable, global license to use, distribute, copy, modify, create derivative works from, display, and publish your UGC for any reason, without further notice or payment to you or any third parties. You further authorize SIE to sublicense its rights to any third party, including its affiliates. You hereby waive, to the extent permitted by applicable law, all claims, including any moral or patrimonial rights, against SIE, and its affiliates for SIE's, its affiliates, or any third party's use of UGC. By creating, posting, streaming, or transmitting any UGC, you represent and warrant that you have the appropriate rights to use, create, post, distribute, and transmit UGC and to grant the foregoing license, and that doing so does not infringe the rights of any third party or violate any law. We reserve the right to suppress, block, hide, remove, or delete any user information or UGC at our discretion, and to report any illegal UGC and related user information to the appropriate authorities. You agree to cooperate in resolving any dispute that may arise from your user information or UGC. 

6. VIRTUAL ITEMS

The Software is designed as a closed virtual universe. You may not use virtual currency, goods, or assets such as coins, points, tokens, gold, gems, weapons, vehicles, buffs, power-ups, trophies, rewards, or badges (“Virtual Items”) separate from or outside of the Software. You may not sell or exchange Virtual Items for real currency or anything of real-world value. You may not make available any cheats, technological measures, or other methods designed to enable or encourage any collection, selling, or trading of Virtual Items. You may not create or participate in any exploitation of price differences of Virtual Items by any means (for example, between real currency prices).

7. WARRANTY/DISCLAIMER/LIABILITY LIMITATIONS

EXCEPT AS PROVIDED HEREIN, THE SOFTWARE AND ALL RELATED SERVICES ARE PROVIDED "AS IS" AND, TO THE MAXIMUM EXTENT ALLOWABLE UNDER LAW, SIE DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. WITHOUT LIMITING THE FOREGOING, SIE DOES NOT WARRANT THAT OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THE SOFTWARE WILL BE COMPATIBLE WITH ANY OTHER PRODUCT, THAT THE SOFTWARE WILL WORK PROPERLY ON ALL DEVICES, OR THAT THE THIRD-PARTY PLATFORM FROM WHICH YOU PURCHASE, OPERATE, OR UPDATE THE SOFTWARE WILL FUNCTION PROPERLY. SIE MAY, AT ITS SOLE DISCRETION, DISCONTINUE SUPPORTING THE SOFTWARE AT ANY TIME, AND SIE HAS NO LIABILITY FOR SUCH DISCONTINUANCE. SIE WILL NOT BE LIABLE TO YOU FOR ANY PERSONAL INJURY, PROPERTY DAMAGE, LOST PROFITS, COST OF SUBSTITUTE GOODS, LOSS OF DATA OR ANY OTHER FORM OF DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES FROM ANY CAUSES OF ACTION ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SOFTWARE, WHETHER ARISING IN TORT (INCLUDING NEGLIGENCE), CONTRACT, STRICT LIABILITY OR OTHERWISE, WHETHER OR NOT SIE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. IN NO EVENT SHALL SIE’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED THE AMOUNT PAID FOR THE SOFTWARE. IF THE SOFTWARE IS PURCHASED AS PHYSICAL MEDIA (E.G., BLU-RAY DISC), SIE WARRANTS TO THE ORIGINAL PURCHASER OF THE PHYSICAL MEDIA THAT THE SOFTWARE IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP FOR A PERIOD OF 90 DAYS FROM THE ORIGINAL DATE OF PURCHASE. SIE AGREES FOR A PERIOD OF 90 DAYS TO EITHER REPAIR OR REPLACE, AT ITS OPTION, THE SOFTWARE. PLEASE CONTACT SIE CUSTOMER SUPPORT TO RECEIVE INSTRUCTIONS TO OBTAIN THE REPAIR OR REPLACEMENT. THIS WARRANTY SHALL NOT BE APPLICABLE AND SHALL BE VOID IF THE DEFECT IN THE SOFTWARE HAS ARISEN THROUGH ABUSE, UNREASONABLE USE, MISTREATMENT OR NEGLECT. SOME JURISDICTIONS DO NOT ALLOW FOR CERTAIN LIMITATIONS OF LIABILITIES OR WARRANTIES, SO SOME OR ALL OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

8. MISCELLANEOUS

This Agreement shall be construed and interpreted in accordance with the laws of the State of California, United States, applying to contracts fully executed and performed within the State of California, United States. If the binding arbitration terms of Section 9 do not apply or are not enforceable on any Dispute, both parties submit to personal jurisdiction in California, United States, and further agree that such Dispute shall be brought in a court within San Mateo County, California, United States. If any provision of this Agreement shall be held invalid or unenforceable, in whole or in part, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the validity and enforceability of all other provisions of this Agreement shall not be affected thereby. This Agreement constitutes the entire agreement between the parties related to the subject matter hereof and supersedes all prior agreements, representations, warranties or understandings between you and SIE (whether negligently or innocently made), and all prior or contemporaneous negotiations and commitments of the parties, all of which are merged herein.

You are bound by this Agreement’s most current version.  SIE may modify this Agreement’s terms at any time.  Please check this URL from time to time for changes to this Agreement.  Your continued access to or use of the Software will signify your acceptance of the latest version of this Agreement.

Sections 4, 5, 6, 7, 8, 9, 10, and 11 survive the termination of this Agreement.

9. BINDING INDIVIDUAL ARBITRATION FOR CERTAIN RESIDENTS

The following terms in this Section 9, to the fullest extent permitted under law, only apply to you if you are a resident of the United States or a country in North, Central or South America.

The term "Dispute" means any dispute, claim, or controversy between SIE or any of its current or former affiliates, including parents and subsidiaries, and any predecessor or successor entity to any of the foregoing, including Sony Interactive Entertainment America LLC, or any of is officers, directors, employees, or agents (collectively, "Sony Entity") and you regarding the Software, or the advertising, marketing, licensing or use of the Software, whether based in contract, statute, regulation, ordinance, tort (including fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory, and includes the validity, enforceability or scope of this Section 9 (with the exception of the enforceability of the Class Action Waiver clause below). "Dispute" has the broadest possible meaning that will be enforced.

If you have a Dispute (other than one described as excluded from arbitration below) with any Sony Entity that cannot be resolved through negotiation as required below, you and the Sony Entity must seek resolution of the Dispute only through arbitration of that Dispute according to this Section 9’s terms, and not litigate that Dispute in court. Arbitration means that the Dispute will be resolved by a neutral arbitrator instead of in a court by a judge or jury.

YOU AND SONY ENTITY AGREE THAT ANY CLAIM FILED BY YOU OR BY SONY ENTITY IN SMALL CLAIMS COURT IS NOT SUBJECT TO THE ARBITRATION TERMS CONTAINED IN THIS SECTION 9.

IF YOU DO NOT WISH TO BE BOUND BY THE BINDING ARBITRATION AND CLASS ACTION WAIVER IN THIS SECTION 9, YOU MUST NOTIFY SIE IN WRITING WITHIN 30 DAYS OF THE DATE THAT YOU FIRST PURCHASE OR DOWNLOAD THE SOFTWARE (WHICHEVER IS EARLIER). YOUR WRITTEN NOTIFICATION MUST BE MAILED TO SONY INTERACTIVE ENTERTAINMENT LLC, 2207 BRIDGEPOINTE PARKWAY, SAN MATEO, CA 94404, UNITED STATES, ATTN: LEGAL DEPARTMENT - WAIVER, AND MUST INCLUDE: (1) YOUR NAME, (2) YOUR ADDRESS, (3) YOUR PLAYSTATION NETWORK SIGN-IN ID IF YOU HAVE ONE, AND (4) A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE DISPUTES WITH SONY ENTITY THROUGH ARBITRATION.

IF YOU HAVE A DISPUTE WITH SONY ENTITY, YOU MUST SEND WRITTEN NOTICE TO SONY INTERACTIVE ENTERTAINMENT LLC, 2207 BRIDGEPOINTE PARKWAY, SAN MATEO, CA 94404, ATTN: LEGAL DEPARTMENT – DISPUTE RESOLUTION, TO GIVE SONY ENTITY AN OPPORTUNITY TO RESOLVE THE DISPUTE INFORMALLY THROUGH NEGOTIATION.

You agree to negotiate resolution of the Dispute in good faith for no fewer than 60 days after you provide notice of the Dispute. If Sony Entity does not resolve your Dispute within 60 days from its receipt of notice of the Dispute, you or Sony Entity may pursue your claim in arbitration pursuant to the terms in this Section 9.

ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS A NAMED OR UNNAMED MEMBER IN A CLASS, CONSOLIDATED, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL ACTION, UNLESS BOTH YOU AND SONY ENTITY SPECIFICALLY AGREE TO DO SO IN WRITING FOLLOWING INITIATION OF THE ARBITRATION.

If you or Sony Entity elect to resolve your Dispute through arbitration, the party initiating the arbitration proceeding may initiate it with the American Arbitration Association ("AAA"), www.adr.org, or JAMS, www.jamsadr.com. This Section 9’s terms govern if they conflict with the rules of the arbitration organization that the parties select.

The Federal Arbitration Act ("FAA") governs the arbitrability of all disputes involving interstate commerce. However, applicable federal or state law may also apply to the substance of a Dispute. For claims of less than $75,000, the AAA's Supplementary Procedures for Consumer-Related Disputes apply including the schedule of arbitration fees set forth in section C-8 of the foregoing; for claims over $75,000, the AAA's Commercial Arbitration Rules and relevant fee schedules for non-class action proceedings apply.

The AAA rules are available at www.adr.org or by calling 1-800-778-7879.

The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party. The arbitrator’s award will be binding and final, except for any right of appeal provided by the FAA, and may be entered in any court having jurisdiction over the parties for purposes of enforcement.

You or Sony Entity may initiate arbitration in either San Mateo County, California, United States or the county in which you reside if you reside in the United States. If you select the county of your residence, Sony Entity may transfer the arbitration to San Mateo County, California, United States if it agrees to pay any additional fees or costs you incur as a result of the change in location as determined by the arbitrator.

If any clause within this Section 9 (other than the Class Action Waiver clause above) is illegal or unenforceable, that clause will be severed from this Section 9, and the remainder of this Section 9 will be given full effect. If the Class Action Waiver clause is found to be illegal or unenforceable, this entire Section 9 will be unenforceable, and the Dispute will be decided by a court.

10. QUESTIONS, COMPLAINTS OR CLAIMS

You may submit any claims with respect to the Software to: Sony Interactive Entertainment LLC, 2207 Bridgepointe Parkway, San Mateo, CA 94404, ATTN: Legal Department. You may submit any questions with respect to the Software to SIE Customer Support.

11. ADDITIONAL TERMS FOR MOBILE GAMES

The following additional terms and conditions apply with respect to Software available for use on an Apple iOS mobile device ("iOS Software").

You acknowledge that these terms of use are between you and SIE only, and not with Apple, Inc. ("Apple"). SIE, and not Apple, is solely responsible for the iOS Software and the services and content available thereon.

You agree that your use of the iOS Software shall be subject to the terms of this Agreement and the Usage Rules set forth in Apple's then-current App Store Terms of Service.

The parties agree that Apple shall have no obligation to provide maintenance and support services with respect to the iOS Software.

If the iOS Software fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the iOS Software. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the iOS Software, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be SIE’s sole responsibility. To the maximum extent permitted by applicable law, Apple will have no warranty obligation whatsoever with respect to the iOS Software.

You agree that SIE, and not Apple, is responsible for addressing any claims by you or any third party relating to the iOS Software or your possession and use of the iOS Software, including, but not limited to: (i) product liability claims; (ii) any claim that the iOS Software fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.

You agree that SIE, and not Apple, shall be responsible for the investigation, defense, settlement and discharge of any third party intellectual property infringement claim related to the iOS Software or your possession and use of the iOS Software.

You agree to comply with all applicable third party terms of agreement when using the iOS Software (e.g., you must not be in violation of your wireless data service terms of agreement when using the iOS Software).

The parties agree that Apple and Apple's subsidiaries are third party beneficiaries to this Agreement. Upon your acceptance of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third party beneficiary thereof.