If your PlayStation® console has been offline for a long time, or a system software update has failed, you may need to update the PlayStation 'firmware' manually.
Connectivity issues during an update, or outdated versions of the system software, may require a manual update for your console to start.
Go to Settings > System > System Software > System Software Update.
Select Update System Software.
Go to Notifications and delete any existing update files by pressing the OPTIONS button > Delete.
Select Settings > System Software Update.
If you’re connected to PlayStation™Network but can’t reach the home screen, follow the steps below.
If your PS5 console does not recognize the update file, check that the folder names and file name are correct. Enter the folder names and file name using uppercase letters.
If your PS4 console does not recognize the update file, check that the folder names and file name are correct. Enter the folder names and file name using uppercase letters.
If your console doesn’t recognize the update file, check that the USB is in FAT32 or exFAT format and that the folder and file names are correct. Enter the folder and file names in single-byte characters using uppercase letters.
If this process fails, you may need to reinstall the system software. This process is the same as a 'factory reset' and will return the console to its original state—if possible, back up your data using the guides below.
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